Never Miss a Ticket: Seamless Support with Our Ticketing CRM
Manage the entire ticket lifecycle with our CRM. Stay informed at every stage with quick actions, instant notifications, and smart escalation rules to ensure every request is resolved swiftly and nothing slips through the cracks.
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360 View
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Customizable Notifications
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Transparent View
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Stay on top of every ticket with streamlined tracking, history, comments, and escalation.
Track every ticket from start to finish with complete history, detailed comments, instant notifications, and seamless escalation. Keep your team aligned, improve response times, and ensure no request goes unresolved.
Everything You Need for Seamless Task Execution
Automated Task Recurrence
Effortlessly manage recurring tasks with Webtrix24 by setting them to automatically repeat at specified intervals. This feature ensures that routine activities are consistently scheduled and completed without manual intervention, streamlining workflows and reducing the risk of missed tasks.
Seamless Team Collaboration
Enhance team productivity with our platform’s seamless collaboration features. Tag team members and comment directly on tasks to facilitate real-time communication and coordinated efforts, ensuring everyone stays aligned and informed.
Different Needs, Different Views
Switch effortlessly between list and grid views to manage tasks in a format that best suits your workflow. The list view provides a detailed, organized overview, while the grid view offers a visual layout for quick task management and navigation.
Custom Ticket Statuses and Priorities
Tailor your task management process with custom statuses and priorities that align with your business needs. Create specific workflows beyond standard options like “To Do,” “In Progress,” and “Complete,” and assign priorities to highlight critical tasks. This customization ensures you have full control over task progress and can efficiently manage and track both task stages and importance.
Ticket Activity Log
Track every detail of your task’s journey with our Ticket Activity Log. This feature provides a complete record of all changes and updates, offering insights into task progress, modifications, and interactions. Easily review historical data to monitor performance, ensure accountability, and understand the evolution of each ticket over time.
Ticket Notifications & Reminders
Stay organized with customizable notifications and reminders. Set up automatic alerts for deadlines, task updates, or when you're tagged in a ticket. Streamline processes with workflow automation, ensuring tasks progress through the right stages without manual effort, keeping your team on track and focused on priorities.
Streamlined Ticket Filtering for Focused Work
A cluttered ticket list can hinder productivity. With dynamic filtering, you can organize and refine your tickets for a clearer, more focused view. Customize your filters to match your workflow, and save them for easy access in the future, ensuring a consistently organized ticket list that keeps you on track.
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